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Luzke warehouse operations — organised pallet racking and inventory management at Apapa

How goods move through Luzke.

From inbound to outbound — every step documented, every SKU tracked.

Step 01

Onboarding

You send Luzke your SKU list, packaging details, expected monthly volume, and delivery requirements. We configure your inventory dashboard and assign your bay or storage zone. Onboarding takes 1–3 business days.

Step 02

First inbound

Your supplier, port agent, or courier delivers goods to the Luzke Apapa facility. We receive, count, photograph, and put away every item. Discrepancies (missing units, damaged cartons) are logged and reported to you within 24 hours.

Step 03

Inventory goes live

Your dashboard shows live unit counts by SKU from the moment goods are put away. You set low-stock thresholds — we alert you when a SKU drops below your set level.

Step 04

Orders come in

For Full 3PL clients, orders flow directly from your selling platform or WhatsApp into our pick list. For Shared and Dedicated Bay clients, you send a pick list by WhatsApp or the dashboard — we pick, pack, and prepare for dispatch.

Step 05

Dispatch

Packed orders are handed to your last-mile carrier with a waybill and shipment documentation. For Full 3PL clients, we book the carrier and track pickup. For other tiers, we prepare documentation and you coordinate carrier pickup.

Step 06

Returns

Returned goods received at the Luzke facility are inspected and counted. Restockable units re-enter inventory. Damaged units are photographed and reported. Returns report sent monthly.

Shipping containers at Apapa Port ready for collection

Inbound from port

For importers receiving containers at Apapa Port or Tin Can Island Port, Luzke coordinates container collection directly to the facility.

  1. 1 Your clearing agent clears the container through NCS
  2. 2 Luzke schedules a truck to collect from the port gate
  3. 3 Container is stripped at the Luzke facility
  4. 4 Goods counted, bay or zone assigned — live on your dashboard
  5. 5 Empty container returned to port or shipper

We coordinate directly with NCS Apapa Command and major port operators at Apapa Port and Tin Can Island.

Frequently asked questions

Damage is logged at inbound receipt. We photograph the damage and report it to you within 24 hours, keeping the units separate from active inventory for your inspection or insurance claim.
Tier 2 (Dedicated Bay) clients have 24/7 access via security clearance. Shared tier clients can access their goods during facility hours (Mon–Sat, 7am–6pm) with 4 hours' notice.
We do not act as your clearing agent. You must arrange clearance through your own agent. We coordinate the collection of the container from the port gate once cleared.